Dear Guest,Thank you for sharing your detailed feedback. We’re glad you appreciated the room’s size, decor, and unique style. However, we sincerely apologize for the issues you faced with our staff, including the name error, unclear communication about meal charges, delayed deposit refund, and language barriers. We understand how frustrating this must have been. Your comments are important, and we will address these concerns to improve our service and communication. We appreciate your honesty and hope to provide a better experience if you choose to stay with us again.Sincerely,Ajus BakutisManager on DutyThe Ritz Carlton Tenerife, Abama
